FAQ

We specialize in premium footwear and fashion accessories including:

• Shoes (Boots, Clogs, Flats, Heels, Loafers, Sandals)
• Bags (Backpacks, Handbags, Diaper Bags, Duffle Bags, Luggage)
• Clothing (Dresses, Jumpsuits & Rompers, Pants, Shirts & Tops, Coats & Outerwear)
• Travel Accessories

Our collections are curated for fashion-conscious individuals who appreciate quality and style.

We provide detailed size charts for each product. For the most accurate fit, measure your foot length and compare it to our measurements. If you’re between sizes, we recommend sizing up for comfort. Our shoes typically run true to size unless otherwise noted in the product description.

Absolutely! Every item in our boutique is carefully selected for quality and style. We work directly with manufacturers and authorized distributors to ensure authenticity. Your fashion investment is protected with our quality guarantee.

We ship worldwide from our California boutique, excluding some Asian countries and remote regions. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping ($12.95): Delivered in 10-15 business days via DHL or FedEx
• Free Shipping (orders $50+): Delivered in 15-25 business days via EMS

All orders are processed within 1-2 business days before shipping.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

While we make every effort to deliver within the estimated timeframe, occasional delays may occur due to customs processing (for international orders) or peak seasons. If your package is significantly delayed, please contact us at [email protected] and we’ll assist you.

We offer easy returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. Simply contact us to initiate your return and we’ll provide instructions. We want you to love every purchase!

For hygiene reasons, we cannot accept returns on certain intimate apparel items unless defective. All other fashion items in our collections are eligible for return within the 15-day window.

Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

Absolutely. We use industry-standard encryption to protect your payment information. You can also choose to checkout through PayPal for an additional layer of security.

Yes! Creating an account lets you view order history, track current shipments, and save your preferences for faster checkout. You can create an account during checkout or anytime through our website.

Our fashion-loving team is happy to help! Email us at [email protected] for any questions about products, orders, or your shopping experience. We typically respond within 24 hours.

Our California boutique operates Monday-Friday, 9AM-5PM PST. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.

Our boutique is located at:
2221 Carriage Court, Escondido, CA 92025, USA
While we don’t offer local pickup, we’d love for you to visit if you’re in the area!